Deactivating and replacing users
How to deactivate a user
Go to 'Members' page, click '...' icon next to the user name and click 'Edit Profile'.
Click ‘Deactivate’ button at the bottom-right corner of the 'Update Member' window.
What happens after you deactivate a user
Everhour comes with a minimal users fee. If after the deactivation you end up with fewer than 5 users on a paid plan, you will still be charged for 5 seats. This is a basic fee for using our services.
- By deactivating a user you don't delete any data. We keep all the data associated with a deactivated user in our database. Their time entries are available for reporting purpose.
- A deactivated user loses access to his/her Everhour account. An admin can reactivate a user at anytime.
- If you deactivate a user during the billing cycle, we do a pro-rate and credit the unused amount to your account (above 5 users). The credit will be applied to your next payments.
How to replace a user
You may need to invite one user instead of another. To do so, please deactivate the existing user, and after that invite a new one.