I don’t see a timer in tasks

This article explains the situation when you were using Everhour with Asana, Trello, Basecamp or any other project management tool. Our timer disappeared at some point and you don’t see the timer in tasks any longer.

Here are a couple of steps to troubleshoot yourself before reaching out to our support.

You are an existing user

Typical reasons why the timer stopped appearing:

– You have recently changed your computer;
– You are trying to use Everhour on a different computer (home vs office vs meeting room);
– You’ve changed your browser.

In each case, the Everhour browser extension might be missing. Having a browser extension installed is essential. This is how we embed into a 3rd party tool interface. When you don’t have a browser extension, it looks as if Everhour is not syncing with other tools, when in fact settings show the opposite.

How to troubleshot?

– Please make sure you have our browser extension installed. You can verify that by going to Everhour > Settings > Integrations.

– Press  Install and follow steps. The option will appear if you use Chrome or Firefox.

You are just signing up

Typical situations:

– You did not connect Everhour to your PM tool;
– Our browser extension is not installed;
– You have no account with Everhour yet.

How to troubleshot?

– Please check that you have a connection between Everhour and your PM tool. You can do that by going to Account > Integrations. If there is no connection, click on Add button.

– Check that you have our browser extension installed. You should see a respective message at the top. If that did not help and you still don’t see a timer in tasks, please write us an email at ask@everhour.com or use a live chat in your account.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.