I don’t see a timer in tasks
You used Everhour before
Here are a few typical reasons why the timer may disappear:
- You have recently changed your computer;
- You are trying to use Everhour on a different computer (home vs office vs meeting room);
- You’ve changed your browser;
- You need to update your extension which fixes the issues you were having.
How to troubleshoot
- In each of the above cases, you need to make sure you have the latest version of Everhour browser extension;
- If you already have the extension installed, you can try re-installing it as a basic troubleshooting step. To do that, remove the Everhour browser extension from your browser and install it again from here;
- Finally, try disabling your connected integration on the Integrations page and then reconnecting it:
You have just signed up
Typical reasons:
- You haven't connect Everhour to your PM tool;
- You haven't installed our browser extension;
- You don't have an account with Everhour yet.
How to troubleshoot
- Please make sure that you have a connection between Everhour and your PM tool. You can do that by going to Account > Integrations.
- Make sure you have our browser extension installed (see above).
Still not working? Please contact us at ask@everhour.com with screenshots of the issue and we will take a closer look at it.