Power-up troubleshooting

In case you face any kind of issue with the Trello power-up, such as error messages or buttons not showing as they should, try the following steps:

1. Check if reloading Trello works

  • Start by refreshing Trello to see if this solves the issue (Ctrl+Shift+R, or Ctrl+F5).

2. Check in other browsers

  • Try to access the Trello board on a different browser to see if the power-up is loading correctly (might be browser-related issue).
  • Try with and without the incognito mode.

3. Clear cache

4. Disable and enable the power-up

  • Remove the power-up from the board, and then add the power-up again, this should reset the overall settings. Don't worry, it will not result in any data loss.

5. Check cookie settings of your browser

  • Enable cookies exception for Trello.com and Everhour.com on your browser’s settings.

6. If none of these steps work:

Please reach out to us via email. To troubleshoot your issue we will need an overview of the errors that are generated in your browser, please take the following steps:

  • Open the development console in your browser (CTRL-SHIFT-I in Chrome)
  • Refresh Trello (Ctrl+Shift+R, or Ctrl+F5)
  • Check for errors (in red) in the Console tab, make a screenshot of these errors, as in the recording below
  • Contact us at powerup@everhour.com

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