Power-up troubleshooting

In case you face any kind of issue with the Trello power-up, such as error messages or buttons not showing as they should, try the following steps:

1. Check if reloading Trello works

  • Start by refreshing Trello to see if this solves the issue (Ctrl+Shift+R, or Ctrl+F5).

2. Check in other browsers

  • Try to access the Trello board on a different browser to see if the power-up is loading correctly (might be browser-related issue).
  • Try with and without the incognito mode.

3. Clear cache

4. Disable and enable the power-up

  • Disable the power-up from the board, and then add the power-up again, this should reset the overall settings. Disable will not result in any data loss. But don't select "Delete Power-Up data" option.

5. Check cookie settings of your browser

  • Enable cookies exception for Trello.com and Everhour.com on your browser’s settings.

6. If none of these steps work

Please reach out to us via email. To troubleshoot your issue we will need an overview of the errors that are generated in your browser, please take the following steps:

  • Open the development console in your browser (CTRL-SHIFT-I in Chrome)
  • Refresh Trello (Ctrl+Shift+R, or Ctrl+F5)
  • Check for errors (in red) in the Console tab, make a screenshot of these errors, as in the recording below
  • Contact us at powerup@everhour.com

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