Everhour data isn't up-to-date
What changes Everhour may miss and why
Everhour automatically syncs time you track. It also syncs information if you renamed your task, edited a previous time entry, moved a task to a new project. Usually, it is enough to refresh your page to see accurate information in your report or on other pages. In some rare cases, you have to wait about 5-10 minutes or manually resync account on your end.
The reason is that you make changes after you tracked time, and tracking time is a priority for our sync. When you rename a task title, for example, that has no reported time for a long time, Everhour sees it as a secondary update. It does not fall into an immediate sync filter.
Syncing all projects and tasks (some users have hundreds of projects and thousands of tasks) together makes Everhour work slower. We want to increase the app performance speed, this is why we sync first projects with recent time changes.
How to sync your updates with Everhour
In order to see the change that was made inside a project, we ask to make a resync of your projects with changes.
Steps to follow:
- Log in to your Everhour account and go to Projects.
- Find a project/-s where a change was made.
- Select it/them and press on Resync Tasks.
- Refresh the page with old data.
It should display the same information you see in your project management tool and Everhour.
When you rename an existing project or add a new one, you can open your Integrations page to resync and then refresh the page with the old information.