Same report shows different time values
There are three main reasons that totals differ for each member in the same report:
- data sync delay
- member roles and permissions
- rounding settings
Data sync delay
The main priority for our sync is to update the time entries in real-time. If one of the members delete or rename a project or a task inside the project management tool, these updates will show up in your reports in a certain delay since this kind of data sync is not the highest priority. It may cause discrepancies in the same report for different members.
If you do not have much time to wait and need the results right away, you can run manual sync through your account. If there was a change on a task level, you will need to sync the project this task belongs to. Simply go to Projects, choose the right project and hit Resync - Resync Tasks.
If you made some changes on a Project level, you will need to resync the whole integration. Please go to Account (hit your avatar in the upper right corner) - Integrations and hit Resync Projects next to your integration.
Roles and permissions
As you know team members may have different roles and permissions in Everhour. You may have access to the projects some of the other members in your team may have no access to. In such cases, even if you share your report with the other members, they will not be able to see the time you tracked under the projects they have no access to, so the totals for you and for those members in this report will be different.